Product/Component | Application Maintenance Window | Infrastructure Window |
---|---|---|
Agency Central | Clients notified of maintenance as needed | Clients notified of maintenance as needed |
Analytix Portal | 9:00 PM - 11:00 PM Thursdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
Angus | 1:00 AM - 5:00 AM Thursdays and Sundays EDT/EST | 1:00 AM - 5:00 AM Thursdays and Sundays EDT/EST *During the maintenence window, the application may be unavailable intermittently for a maximum of 15 minutes at a time. |
Assistance Connect | 5:00 AM - 7:30 AM Mondays EDT/EST | Clients notified of scheduled maintenance |
Bostonpost Affordable Housing | 10:00 PM - 6:00 AM Tuesdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
Callmax Automated Communications | 6:00 AM - 8:00 AM Tuesdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
CML APR | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
CML Radar | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
Condo Sales | 5:15 AM - 5:30 AM Fridays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
Contract Intelligence | 10:00 AM - 12:00 PM Thursdays EDT/EST | 10:00 AM Saturdays - 8:00 PM Saturdays EDT/EST |
CTM | 12:10 AM Fridays for up to 4 hours MST | 12:10 AM Fridays for up to 4 hours MST |
Debt Management | 9:00 AM - 9:00 PM Thursdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
eCondo | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
Engage | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
Fixed Asset Accounting - Americas | 10:00 AM - 12:00 PM Tuesdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
Fixed Asset Accounting - APAC | 10:00 AM - 12:00 PM Tuesdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays SGT |
Fixed Asset Accounting - EMEA | 10:00 AM - 12:00 PM Tuesdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
Horizon / ProLease Enterprise - EMEA | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
Intermodal | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
Investment Central | 5:15 AM - 5:30 AM Fridays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
Investment Modeling - APAC & Americas | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
Investment Modeling - EMEA | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
Investment Modeling - South Africa | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
Investment Modeling Data API - APAC & Americas | 9:00 AM - 9:00 PM Thursdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
Lead Management | 2:00 AM - 8:00 AM Mondays EDT/EST | 2:00 AM - 8:00 AM Mondays EDT/EST |
Lindsey | Clients notified of maintenance as needed | Clients notified of maintenance as needed |
Maintenance5000 - Americas | Clients notified of maintenance as needed | Clients notified of maintenance as needed |
Maintenance5000 - APAC | Clients notified of maintenance as needed | Clients notified of maintenance as needed |
Maintenance5000 - EMEA | Clients notified of maintenance as needed | Clients notified of maintenance as needed |
Market Connect - Americas | 10:00 AM - 2:00 PM Thursdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
Market Connect - EMEA | 10:00 AM - 2:00 PM Thursdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
MDA Property Manager | 8:00 PM - 11:00 PM Thursdays SAST | 7:00 PM - 12:00 AM Saturdays SAST |
MRI Agora Gateway - Americas | Clients notified of maintenance as needed | Clients notified of maintenance as needed |
MRI Agora Gateway - APAC | Clients notified of maintenance as needed | Clients notified of maintenance as needed |
MRI Agora Gateway - EMEA | Clients notified of maintenance as needed | Clients notified of maintenance as needed |
Nicor | Clients notified of maintenance as needed | Clients notified of maintenance as needed |
Payments | 8:00 AM - 12:00 PM Tuesdays EDT/EST | Clients notified of maintenance as needed |
PHA Pro | Clients notified of maintenance as needed | Clients notified of maintenance as needed |
Planet - EMEA | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
Planet - Mobile | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
Plug and Pay | 10:00 PM Wednesdays - 6:00 AM Thursdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
PMX X.5 - Americas - Venus | 10:00 PM Wednesdays - 6:00 AM Thursdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
PMX X.5 - Americas - Saturn | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
PMX X.5 - Americas - Jupiter | 10:00 PM Sunday - 4:00 AM Monday EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
PMX X.5 - Americas - Pluto | 10:00 PM Sunday - 4:00 AM Monday EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
PMX X.5 - Australia - Neptune | 10:00 AM - 4:00 PM Fridays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays SGT |
PMX X.5 - APAC - Mercury | 10:00 AM - 4:00 PM Fridays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays SGT |
PMX X.5 - Canada - Sirius | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
PMX X.5 - EMEA - Mars | 11:00 PM Sundays - 3:00 AM Mondays BST/GMT | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
PMX X.5 - Partner - Ceres | 10:00 AM - 12:00 PM Wednesday & Fridays EDT/EST | 9:00 PM Fridays - 11:00 AM Sundays EDT/EST |
PMX X.7 - Americas - Triton | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
PMX X.7 - APAC - Phoebe | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
PMX X.7 - Canada - Polaris | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
PMX X.7 - Australia - Luna | 10:00 AM - 4:00 PM Fridays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays SGT |
PMX X.7 - EMEA - Europa | 11:00 PM Sundays - 3:00 AM Mondays BST/GMT | 10:00 PM Saturdays - 6:00 AM Sundays BMT/GST |
PMX X.7 - Partner - Gemini | 10:00 AM - 12:00 PM Wednesdays & Fridays EDT/EST | 9:00 PM Fridays - 11:00 AM Sundays EDT/EST |
PMX X.7 - PAH Americas - Orion | 10:00 PM Wednesdays - 6:00 AM Thursdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
ProLease - APAC | Clients notified of maintenance as needed. | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
ProLease Central | 8:00 PM - 11:00 PM Thursdays EDT/EST | 1:00 PM - 6:00 PM Saturdays EDT/EST |
ProLease Direct | 9:00 PM - 11:00 PM Tuesdays EDT/EST 9:00 PM - 11:00 PM Thursdays EDT/EST 11:00 PM Fridays - 6:00 AM Saturdays EDT/EST |
9:00 PM - 11:00 PM Tuesdays EDT/EST 9:00 PM - 11:00 PM Thursdays EDT/EST 11:00 PM Fridays - 6:00 AM Saturdays EDT/EST |
ProLease - EMEA | Clients notified of maintenance as needed. | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
ProLease Workplace/Maintenance | 1:00 PM - 6:00 PM Saturdays EDT/EST | Clients notified of maintenance as needed |
PropAcc | 9:00 AM - 5:00 PM Thursdays SAST | Clients notified of maintenance as needed |
Property Central - EMEA | 8:00 PM - 11:00 PM Thursdays SAST | 7:00 PM - 12:00 AM Saturdays SAST |
Property Central Online Portals - EMEA | 8:00 PM - 11:00 PM Thursdays SAST | 7:00 PM - 12:00 AM Saturdays SAST |
Property Tree | 9:00 PM - 11:00 PM Tuesdays AEST/AEDT | Clients notified of maintenance as needed |
Prospect Connect | 8:00 AM - 12:00 PM Wednesdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
Qube PM - EMEA | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
Rehab Pro Direct | Clients notified of maintenance as needed | Clients notified of maintenance as needed |
Rental History Reports & Trusted Employees | Clients notified of maintenance as needed | Clients notified of maintenance as needed |
RentPayment | Every Third Weekend of the month 10:00 PM Saturdays - 4:00 AM Sundays EDT/EST | |
Report Gateway - Americas | 8:00 AM - 12:00 PM Wednesdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
Report Gateway - APAC | 8:00 AM - 12:00 PM Wednesdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays SGT |
Report Gateway - EMEA | 8:00 AM - 12:00 PM Wednesdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
Resident & Tenant Connect | 12:00 AM - 6:00 AM Mondays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
Resident Check | 10:00 PM Tuesdays - 12:00 AM Wednesdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
Sales and Lettings | 3:00 PM Saturdays to 12:00 PM Sundays GMT/BST | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
Screening Select | 10:00 AM - 12:00 PM Wednesdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
Secure Sign | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
Series4000 - Americas | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
Series4000 - APAC | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays SGT |
Series4000 - EMEA | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
Series5000 - Americas | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
Series5000 - APAC | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays SGT |
Series5000 - EMEA | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
Vision | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
Waitlistcheck | 5:00 AM - 7:30 AM Mondays EDT/EST | Clients notified of maintenance as needed |
WinTen | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
WinTen2 | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
WinTen2+ | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
Workspeed | 10:00 PM Thursdays - 6:00 AM Fridays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |