SaaS Maintenance Windows
| Product/Component | Application Maintenance Window | Infrastructure Window |
|---|---|---|
| Agency Central | Clients notified of maintenance as needed | Clients notified of maintenance as needed |
| Analytix Portal | 9:00 PM - 11:00 PM Thursdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
| Angus | 1:00 AM - 5:00 AM Thursdays and Sundays EDT/EST | 1:00 AM - 5:00 AM Thursdays and Sundays EDT/EST *During the maintenence window, the application may be unavailable intermittently for a maximum of 15 minutes at a time. |
| Assistance Connect | 5:00 AM - 7:30 AM Mondays EDT/EST | Clients notified of scheduled maintenance |
| Bostonpost Affordable Housing | 10:00 PM - 6:00 AM Tuesdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
| Callmax Automated Communications | 6:00 AM - 8:00 AM Tuesdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
| CML APR | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
| CML Radar | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
| Condo Sales | 5:15 AM - 5:30 AM Fridays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
| Contract Intelligence | 10:00 AM - 12:00 PM Thursdays EDT/EST | 10:00 AM Saturdays - 8:00 PM Saturdays EDT/EST |
| CTM | 12:10 AM Fridays for up to 4 hours MST | 12:10 AM Fridays for up to 4 hours MST |
| Debt Management | 9:00 AM - 9:00 PM Thursdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
| eCondo | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
| Engage | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
| Fixed Asset Accounting - Americas | 10:00 AM - 12:00 PM Tuesdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
| Fixed Asset Accounting - APAC | 10:00 AM - 12:00 PM Tuesdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays SGT |
| Fixed Asset Accounting - EMEA | 10:00 AM - 12:00 PM Tuesdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
| Horizon / ProLease Enterprise - EMEA | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
| Intermodal | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
| Investment Central | 5:15 AM - 5:30 AM Fridays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
| Investment Modeling - APAC & Americas | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
| Investment Modeling - EMEA | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
| Investment Modeling - South Africa | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
| Investment Modeling Data API - APAC & Americas | 9:00 AM - 9:00 PM Thursdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
| Lead Management | 2:00 AM - 8:00 AM Mondays EDT/EST | 2:00 AM - 8:00 AM Mondays EDT/EST |
| Lindsey | Clients notified of maintenance as needed | Clients notified of maintenance as needed |
| Maintenance5000 - Americas | Clients notified of maintenance as needed | Clients notified of maintenance as needed |
| Maintenance5000 - APAC | Clients notified of maintenance as needed | Clients notified of maintenance as needed |
| Maintenance5000 - EMEA | Clients notified of maintenance as needed | Clients notified of maintenance as needed |
| Market Connect - Americas | 10:00 AM - 2:00 PM Thursdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
| Market Connect - EMEA | 10:00 AM - 2:00 PM Thursdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
| MDA Property Manager | 8:00 PM - 11:00 PM Thursdays SAST | 7:00 PM - 12:00 AM Saturdays SAST |
| MRI Agora Gateway - Americas | Clients notified of maintenance as needed | Clients notified of maintenance as needed |
| MRI Agora Gateway - APAC | Clients notified of maintenance as needed | Clients notified of maintenance as needed |
| MRI Agora Gateway - EMEA | Clients notified of maintenance as needed | Clients notified of maintenance as needed |
| Nicor | Clients notified of maintenance as needed | Clients notified of maintenance as needed |
| Payments | 8:00 AM - 12:00 PM Tuesdays EDT/EST | Clients notified of maintenance as needed |
| PHA Pro | Clients notified of maintenance as needed | Clients notified of maintenance as needed |
| Planet - EMEA | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
| Planet - Mobile | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
| Plug and Pay | 10:00 PM Wednesdays - 6:00 AM Thursdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
| PMX X.5 - Americas - Venus | 10:00 PM Wednesdays - 6:00 AM Thursdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
| PMX X.5 - Americas - Saturn | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
| PMX X.5 - Americas - Jupiter | 10:00 PM Sunday - 4:00 AM Monday EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
| PMX X.5 - Americas - Pluto | 10:00 PM Sunday - 4:00 AM Monday EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
| PMX X.5 - Australia - Neptune | 10:00 AM - 4:00 PM Fridays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays SGT |
| PMX X.5 - APAC - Mercury | 10:00 AM - 4:00 PM Fridays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays SGT |
| PMX X.5 - Canada - Sirius | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
| PMX X.5 - EMEA - Mars | 11:00 PM Sundays - 3:00 AM Mondays BST/GMT | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
| PMX X.5 - Partner - Ceres | 10:00 AM - 12:00 PM Wednesday & Fridays EDT/EST | 9:00 PM Fridays - 11:00 AM Sundays EDT/EST |
| PMX X.7 - Americas - Triton | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
| PMX X.7 - APAC - Phoebe | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
| PMX X.7 - Canada - Polaris | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
| PMX X.7 - Australia - Luna | 10:00 AM - 4:00 PM Fridays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays SGT |
| PMX X.7 - EMEA - Europa | 11:00 PM Sundays - 3:00 AM Mondays BST/GMT | 10:00 PM Saturdays - 6:00 AM Sundays BMT/GST |
| PMX X.7 - Partner - Gemini | 10:00 AM - 12:00 PM Wednesdays & Fridays EDT/EST | 9:00 PM Fridays - 11:00 AM Sundays EDT/EST |
| PMX X.7 - PAH Americas - Orion | 10:00 PM Wednesdays - 6:00 AM Thursdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
| ProLease - APAC | Clients notified of maintenance as needed. | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
| ProLease Central | 8:00 PM - 11:00 PM Thursdays EDT/EST | 1:00 PM - 6:00 PM Saturdays EDT/EST |
| ProLease Direct | 9:00 PM - 11:00 PM Tuesdays EDT/EST 9:00 PM - 11:00 PM Thursdays EDT/EST 11:00 PM Fridays - 6:00 AM Saturdays EDT/EST |
9:00 PM - 11:00 PM Tuesdays EDT/EST 9:00 PM - 11:00 PM Thursdays EDT/EST 11:00 PM Fridays - 6:00 AM Saturdays EDT/EST |
| ProLease - EMEA | Clients notified of maintenance as needed. | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
| ProLease Workplace/Maintenance | 1:00 PM - 6:00 PM Saturdays EDT/EST | Clients notified of maintenance as needed |
| PropAcc | 9:00 AM - 5:00 PM Thursdays SAST | Clients notified of maintenance as needed |
| Property Central - EMEA | 8:00 PM - 11:00 PM Thursdays SAST | 7:00 PM - 12:00 AM Saturdays SAST |
| Property Central Online Portals - EMEA | 8:00 PM - 11:00 PM Thursdays SAST | 7:00 PM - 12:00 AM Saturdays SAST |
| Property Tree | 9:00 PM - 11:00 PM Tuesdays AEST/AEDT | Clients notified of maintenance as needed |
| Prospect Connect | 8:00 AM - 12:00 PM Wednesdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
| Qube PM - EMEA | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
| Rehab Pro Direct | Clients notified of maintenance as needed | Clients notified of maintenance as needed |
| Rental History Reports & Trusted Employees | Clients notified of maintenance as needed | Clients notified of maintenance as needed |
| RentPayment | Every Third Weekend of the month 10:00 PM Saturdays - 4:00 AM Sundays EDT/EST | |
| Report Gateway - Americas | 8:00 AM - 12:00 PM Wednesdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
| Report Gateway - APAC | 8:00 AM - 12:00 PM Wednesdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays SGT |
| Report Gateway - EMEA | 8:00 AM - 12:00 PM Wednesdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
| Resident & Tenant Connect | 12:00 AM - 6:00 AM Mondays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
| Resident Check | 10:00 PM Tuesdays - 12:00 AM Wednesdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
| Sales and Lettings | 3:00 PM Saturdays to 12:00 PM Sundays GMT/BST | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
| Screening Select | 10:00 AM - 12:00 PM Wednesdays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
| Secure Sign | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
| Series4000 - Americas | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
| Series4000 - APAC | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays SGT |
| Series4000 - EMEA | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
| Series5000 - Americas | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
| Series5000 - APAC | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays SGT |
| Series5000 - EMEA | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
| Vision | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays GMT/BST |
| Waitlistcheck | 5:00 AM - 7:30 AM Mondays EDT/EST | Clients notified of maintenance as needed |
| WinTen | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
| WinTen2 | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
| WinTen2+ | Clients notified of maintenance as needed | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
| Workspeed | 10:00 PM Thursdays - 6:00 AM Fridays EDT/EST | 10:00 PM Saturdays - 6:00 AM Sundays EDT/EST |
